Frequently Asked Questions
- General
- Membership and Accounts
- Coupons and Flyers
- Customer Service
- Pricing and Billing
- Delivery
- Pickup
- Rescheduling an Order
- Cancelling an Order
- Troubleshooting
- About Us
For more assistance call 833-769-4257 from 11:00AM-7:00PM, Monday-Friday and 11:00AM-6:00PM, Saturday and Sunday.
If the customer care center is not open, please leave a message and we will get back to you.
What is the benefit of having a myBigY account?
By becoming a myBigY member, you can enjoy a free pickup service, reduced service fees, and no price increases for busy/peak hours. You’ll also take advantage of special myBigY Offers for members only! Plus, you will receive Exclusive myPicks Offers!
How do I sign up?
Sign up is easy! Simply go to bigy.com or download the myBigY app and enter your information to create an account, then you can navigate to myPicks and start shopping. Signing in with your myBigY account on myPicks allows you to enjoy all of the weekly sales and specials we offer, as well as the ability to redeem your loaded digital myBigY Offers, Digital Coupons and myPicks Exclusive Offers. All Offers and Coupons must be loaded before you begin shopping on myPicks.
What payment methods do you accept?
We accept all major credit cards and in the near future, will be able to accept EBT, SNAP, PayPal and Big Y gift cards as well.
How much does your pickup service cost?
Our pickup service is FREE at myPicks!
How much more will I pay for products purchased on myPicks? Will I pay more online than in store?
Our online prices are exactly the same as our in-store prices and there is no fee to have your order shopped and ready for pickup. Additionally, you will have access to our great Big Y Membership prices, as well as loaded myBigY offers and digital coupons. We do not accept tips.
What if I have an account question?
If you are having difficulty with setting up your account, please call our customer care representatives at 833-769-4257 and we will be happy to assist you.
How can I tell if I am logged in?
If you are logged in, your name will appear in the upper right corner in place of the Sign In link on all pages, as a welcome! You can start shopping!