FAQ-General

Frequently Asked Questions

For more assistance call 833-769-4257 from 11:00AM-7:00PM, Monday-Friday and 11:00AM-6:00PM, Saturday and Sunday.

If the customer care center is not open, please leave a message and we will get back to you.

 

How do I get started on myPicks?

If you do not have a myBigY account, visit bigy.com or download the myBigY app to create an account. Once you have created your account, navigate back to myPicks and begin your shopping! Already have a myBigY Digital Account? Sign in and you are ready to go!

Do you offer delivery?

myPicks currently offers delivery in our Chicopee location only. We have plans to expand to other stores soon.

What time can I order up to to get pickup?

myPicks allows you to place orders 24 hours a day, 7 days a week. You can order as far out as four days or as soon as same day with an 8 hour turnaround time.

How do I know my order has been placed?

To ensure your order has been placed, look for the order number to appear at the end of the checkout process. You will also receive an SMS text alert or email with your order number, depending on your preference, to confirm your order has been placed.

How far in advance can I place my order?

For convenience, you can place your order up to four days in advance.

Can I add or subtract items from my order once it has been submitted?

Yes! Once your order has been submitted you may go in and add additional items up until the time your order is being shopped. You will receive a confirmation email confirming your the changes have been received.

Can I transfer the shopping list in your myBigY account app to my cart on myPicks?

Unfortunately, the shopping list in your myBigY account app does not transfer over to myPicks. If you have created a shopping list in your myBigY account, you will need to search and add items directly on the myPicks website in order to submit your order.

How can I follow my order?

You will be notified as your order progresses in production from the order being received to when it is ready for pickup. You will receive either SMS text alerts or emails, whichever method you choose for communication.

What departments do you have?

We have the following departments
• Deli
• Meat
• Baby and Childcare
• Beverages
• Baking needs and cooking
• Bread and Bakery
• Breakfast
• Condiments and Sauces
• Dairy
• Deli
• Frozen
• Household
• Meat
• Personal Care
• Pet Care
• Produce
• Rice, Grain, Pasta, Beans
• Seafood
• Seasonal Candy
• Snacks and Candy
• Soups and Canned Goods
• Toys and Games

What if I want to order a platter or a deli tray for my party?

Simply call the store of your choice to speak directly with the Department Manager. For your convenience, download our order form!

What products are not available at myPicks?

Currently, we are not delivering pharmacy, alcohol, cigarettes, stamps, lottery tickets, Big Y gift cards or other gift cards. In the future, we will offer some of these services. Please go to the store for these services, we're delighted to assist! Also, Big Y Gift cards are available to purchase here.

Who is doing the shopping?

Using state of the art robotics technology, our highly trained staff selects and inspects all orders. Those orders are then placed in temperature controlled totes and delivered to myPicks lockers until you arrive.

Should I tip?

For curbside pickup orders, our myPicks attendants are not permitted to accept tips. For delivery orders, the option for tipping is available at check out. While tipping is not required, it is highly encouraged as 100% of these tips will go to the driver.

Can I give you my recycled bags?

Yes, we are accepting our recyclable bags at this time. Please bring them to pickup and give them to your shopper or deposit them in the bin in-store.

How do I review the status of my order?

You will receive either SMS texts or emails, depending upon the method of contact you choose. We will keep you informed as to the status of your order. We will ensure that your order will be ready for pickup or delivery during your one-hour window that you selected when you checked out.

Will I lose my cart if I leave the myPicks website?

At myPicks, your order will remain in your cart unless you delete your cookies. You can come back and continue your order at your convenience.

Can I designate products for substitution?

Currently, we are unable to provide substitutions.

How do I use shopping lists?

Using these shopping lists are easy! You can create numerous shopping lists tailored to specific orders. Click the shopping list you want to use and then start adding items to it. These items will also be added directly to your cart so you can proceed to check out as soon as you’ve finished compiling your list. Once you place your order it will remove the items from the shopping list, but you can utilize the reorder feature to place the same order in the future.

What does reorder do?

This feature helps make shopping easier and faster! If you order the same products on a regular basis you now have the ability to look back on previous orders and choose which one you want to place again.

What's the difference between the two different search bars?

The search bar located at the top of the screen is to search for items throughout the entire website. The lower search bar is for searching items within a specific category.

Ensuring food safety is a top priority for us at Big Y. Our food safety department has put our frozen items and refrigerated items through rigorous testing to ensure our product’s temperature integrity is maintained no matter the temperature outside. We place dry ice with frozen items and refrigerated gel packs in each chilled items. The amount in which we place varies depending on the temperature outside. These temperatures are then verified and logged again by our attendants once your order reaches the store.