FAQ-Customer Service

Frequently Asked Questions

For more assistance call 833-769-4257 from 11:00AM-7:00PM, Monday-Friday and 11:00AM-6:00PM, Saturday and Sunday.

If the customer care center is not open, please leave a message and we will get back to you.

How can I contact the Customer Care Center?

Email: Feel free to email us at myPicks@bigy.com

Phone: Our phone number for the call center is 833-769-4257

Chat: During business hours, we will be offering live chat. Simply click on the ‘chat’ icon and engage us and we will be happy to assist.

SMS: During your order process and until you pickup your order, you will receive SMS texts alerts as an option if you have opted into receive them, regarding the status of your order. These initial texts are one-way texts, to alert you as your order moves through the process. Once you have picked up your order, if you would like to engage with SMS, the number is 413-331-6966. Feel free to send us a text at your convenience!

What are the hours of your Customer Care Center?

Currently, the myPicks Customer Care Center is open from 11:00AM-7:00PM, Monday-Friday and 11:00AM-6:00PM, Saturday and Sunday.

Can I call myPicks for help on my order that I placed on the Instacart Website or App?

Instacart is a third-party service provider. They must handle all your Instacart orders. To receive help for orders placed through the Instacart Website or App, please contact the Instacart Support Team at (888) 246-7822 or email: help@instacart.com.

Can I request a Donation?

Because we care, Big Y is proud to take an active role in supporting the communities we serve. We would be happy to review your request for a donation. Learn more by visiting our Donation page.

Can I purchase a gift card?

Currently, you cannot make any purchases of gift cards through myPicks.

How do you ensure the product quality for online orders?

We stock only the highest-quality meat and produce available, which we hand-pick and pack just for you. Our Produce Specialists are trained to use their senses - sight, touch and smell - to choose only the freshest produce. Before an order leaves for pickup, it's checked by our Quality Control Specialist for accuracy and proper packaging.
Your complete satisfaction is our number one goal. If, for any reason you are dissatisfied with a product in your order, please call our Customer Care Center at 833-769-4257.

Can you tell me where my food comes from if it is not from the United States?

All Our Fresh Beef, Pork, Lamb, Veal, Chicken, and Ground Beef are Born, Raised, and Harvested in the US.

How do I find the country-of-origin for products online?

Certain products must comply with country-of-origin labeling (COOL) requirements. Those products include beef, lamb, pork, fish, perishable agricultural commodities (such as fruits and vegetables), peanuts, ginseng, pecans, macadamia nuts, and coffee. To determine the country-of-origin for these products, view the item detail. If there are multiple countries-of-origin possible for a certain product, then each country will be listed in the item detail. Upon receipt of the item, most packaging will reflect the specific country. If you would like further information on the product you have purchased, simply call the department manager (at the Chicopee location), and they will tell you exactly where that salmon filet came from!