Frequently Asked Questions

For more assistance call 833-769-4257 from 11:00AM-7:00PM, Monday-Friday and 11:00AM-6:00PM, Saturday and Sunday.

If the customer care center is not open, please leave a message and we will get back to you.

What additional savings is available to me when shopping with myPicks?

Online promotions are available on the myPicks site. You can also load myBigY offers and digital coupons in your myBigY account on bigy.com or via the myBigY app and then use them to shop on myPicks. Load all digital coupons, myBigY Offers and other discounts to your myBigY account before you start to shop.

We will have special online offers available for you on myPicks! myPicks will be running several promotions for our new and existing customers. One of these is a $20 off of your first three orders of $60 or more. It’s our ‘thank you’ for using our myPicks service. This will be deducted at the time of checkout. Enjoy these great savings and our myPicks service.

How do I load a myBigY offer or digital coupon?

Loading myBigY offers or digital coupons is easy. Simply login to your myBigY account on bigy.com or the myBigY app before you shop myPicks. When you add that particular product to your cart, your myBigY offer or digital coupon will be activated and you will see this in your checkout.

Can I use digital coupons or myBigY Offers when placing an online order for pickup?

myBigY Offers and Digital Coupons MUST be loaded prior to beginning your shopping on myPicks.bigy.com. Sign in with your myBigY account on myPicks when you are placing your order and you can redeem your digital savings. If you don't currently have a myBigY account, you may create your account at bigy.com or via the myBigY app. Load your digital coupons and navigate over to myPicks and begin shopping. All of the digital savings you loaded will be used as long as you purchased the products on sale!

Can I use paper coupons when placing an online order for pickup?

Unfortunately, myPicks does not accept paper coupons, but we certainly accept them in the store! myPicks allows you to take advantage of myBigY Offers and digital coupons.

How and When Can I Get My myBigY Rewards Fuel Savings?

Your fuel rewards will be added to your Big Y Membership the very next day after you receive your order.