Frequently Asked Questions
- Membership and Accounts
- Coupons and Flyers
- Customer Service
- Pricing and Billing
- Rescheduling an Order
- Cancelling an Order
- About Us
For more assistance call 833-769-4257 from 11:00AM-7:00PM, Monday-Friday and 11:00AM-6:00PM, Saturday and Sunday.
If the customer care center is not open, please leave a message and we will get back to you.
How do I contact you and what are your hours?
Please call our Customer Service Call Center at 833-769-4257.
Our call center is open 11:00AM-7:00PM, Monday-Friday and 11:00AM-6:00PM, Saturday and Sunday.
What are your holiday hours?
We will be closed for Thanksgiving, Easter, and Christmas.
How are you responding to COVID-19?
Big Y is committed to having a safe and sanitary operation, both in-store and for your online shopping experience. We use powerful, protective protocol to ensure that your products maintain their integrity and that our shoppers and drivers are maintaining all recommendations of the CDC.
Can you tell me about careers with myPicks?
We are proud to accept the Forbes 2021 Best-in-State Employers Award. At Big Y, we have a "Culture of Caring" where we value our employees, invest in their development, and recognize their commitment and contributions to the Big Y family. Please go to our Careers page to learn more.
What is the latest Big Y News/Media?
Our Big Y in the News page contains excerpts from press releases that have been sent to local media. Click Here to learn more!
Can you tell me how to sign up for eNewsletters?
To sign up for the Big Y eNewsletter, visit bigy.com or the myBigY app and sign into your account to update your communication settings. For convenience, click here to sign up today!