Help/FAQ

Looking for help?  Here are some places to start:

HOW IT WORKS
Your Big Y World Class Market has made online grocery shopping effortless–just use your myBigY Digital Account to log in to myPicks, our new online shopping and pickup service.

• Learn more about How myPicks Works

SHOP BY CATEGORY
Please click the 'Shop by Category' link to see all our departments conveniently linked so you can start shopping right away, it's easy and it's free!

 Shop by Category

CONTACT US
Always feel free to get in touch when you need us.

For more assistance call 833-769-4257 from 11:00AM-7:00PM, Monday-Friday or 11:00AM-6:00PM, Saturday and Sunday.

If the customer care center is not open, please leave a message and we will get back to you.

• Contact Us

FREQUENTLY ASKED QUESTIONS (FAQs)
We hope the following FAQs will help address questions you may have.

 General

 Membership and Accounts

 Coupons and Flyers

 Customer Service

 Pricing and Billing

 Pickup

 Rescheduling an Order

 Cancelling an Order

 Troubleshooting

 About

Although we make every effort to give you the best and most accurate product information, product information may differ at times, so please review product labels to make sure they conform to your specific personal preferences. In addition, the recommendations and information on our site are meant for discovery and educational purposes only and are not a substitution for medical advice from your health professional. When buying products, read the labels to verify that the ingredients are suitable for your dietary priorities and medical condition. It is important to always follow the advice given to you from your healthcare professional.