FAQ-Pricing and Billing

For more assistance call 833-769-4257 from 11:00AM-7:00PM, Monday-Friday and 11:00AM-6:00PM, Saturday-Sunday.

If the customer care center is not open, please leave a message and we will get back to you.


PRICING AND BILLING

 

Big Y membership savings

Load all digital coupons, myBigY Offers and other discounts to your myBigY account before you start to shop.

Buy One Get One Free Promotions

At our Big Y World Class Market, we sometimes offer ‘Buy One and Get One Free’ for selected sale items for our customers. For myPicks, our online shopping service, we will be offering 50% off of the selected items that are scheduled to be ‘Buy One and Get One Free’. So you will receive the same great offer, but instead of one free, you will receive 50% off of the selected item(s). We hope you enjoy these great savings!

 

How do I get a copy of my receipt?

You will receive an order summary when you pickup your order from your selected store. You can also view your existing and previous orders on the myPicks Website or in your myBigY digital account.

 

How long is the pricing of an item online valid?

You will be charged sale prices in effect at the time you placed the order, even if the sale item changes in the interim. So, when you checkout and click on, ‘place order,’ the prices in effect will be what you are charged.

 

What happens if prices change between when I place my order and when it is picked up?

The price you pay for a product ordered through Big Y myPicks is the price the product was at time you placed your order. Price changes at the time of delivery do not affect your payment for the original order.

 

Why doesn’t my pickup receipt total match my list total?

There are many reasons why your receipt total might differ from your list total. Some reasons include:

  • Weighted items: While your shoppers will try to get the exact weight of the items that you ordered, the actual weight will likely be slightly more or less. At checkout, the shopper will be sure to update correct item weights.
  • Special Requests: If a certain product is specified in the notes section of the list, the shopper will do their best to accommodate that request. Since we don’t know the cost of special request items until the shopper finds them in the store, the item cost is not included on the customer’s list.

 

What is the 'amount pending' on my form of payment when I place an order?

When a pickup order is placed, a temporary hold is placed on your payment method in order to cover any changes in the total that might occur when it's shopped. It is common for the order total to change due to weighted items, additions, and/or substitutions. Once the order is complete, your card will be charged for the final order total reflected on the order receipt, which can be more or less than the temporary hold amount. Please refer to the payment details on your order receipt for the final order total and the amount previously authorized when you placed the order.

If your order is canceled prior to being shopped, your bank will remove the temporary hold from your account. Please refer to your order confirmation email for the estimated amount of your order and the temporary hold amount authorized.

 

Why is the 'amount of my order' different from the 'amount pending' on my form of payment?

When a pickup order is placed, a temporary hold is placed on your payment method for slightly more than the order total to cover any changes in the order total that might occur when your order is shopped. It is common for the order total to change due to weighted items, additions, and/or substitutions. Once your order is complete, your card will be charged for the final order total reflected on your order receipt, which can be more or less than the temporary hold amount. Please refer to the payment details on your order receipt for the final order total and the amount previously authorized when you placed the order.

If your order is canceled prior to being shopped, your bank will remove the temporary hold from your account. Please refer to your order confirmation email for the estimated amount of your order and the temporary hold amount authorized.

Depending on your bank or credit card company, it can take up to 10 business days for the refund to post to your account once it’s been issued. If you don’t see a refund reflected within that time frame, please contact your financial institution directly regarding policies on refunds.

 

Why is the estimated total when I place the order different from my completed order receipt?

When you place an order, the anticipated charge for your items, including estimated taxes and fees, is displayed and included on your order confirmation email.

Unavailable/refunded items: If an item is unavailable, your shopper will mark the item as refunded and we’ll remove it from your item total. This will reduce the final amount of your order.

Weight adjustments: We will try to get the exact weight of the items you requested, but it is likely the weight could be more or less than requested. The correct item’s weight is submitted before check out, which will update your item total. You will be charged for the weight you receive.

Some item weights, like produce, are measured by shoppers using in-store scales. The weight of items from the deli, meat and seafood counters are determined by the label applied in-store to those items.

 

Taxes charged to my final order have been changed, why?

When first placing your order, an estimate of the sales tax and any other applicable fees and taxes (such as bottle deposits and bag fees) are applied to your total. These are the same types of fees that you would pay in the physical store. Estimated taxes and fees applicable to your order are visible on the right-hand side of the checkout page. Final taxes and fees will be included in your receipt after your order is picked and delivered. Any changes to your order when it’s shopped could result in adjustments to the taxes and/or fees.

There are a number of reasons why your receipt total may differ from your list total. Some reasons include:

Weighted items: While shoppers will try to get the exact weight of the items ordered, the actual weight will likely be slightly more or less. At checkout, the shopper will be sure to update with accurate item weights.   

Special requests: If a certain product is specified in the notes section of the list, the shopper will do their best to accommodate that request. Since we don’t know the cost of special request items until the shopper finds them in the store, the item cost is not included on the customer’s list.

 

Why did the taxes change on my final order?

When first placing your order, an estimate of the sales tax and any other applicable fees and taxes, such as bottle deposits and bag fees, is applied to your total. These are the same types of fees you would pay in the physical store. Estimated taxes and fees applicable to your order are visible on the right-hand side of the checkout page. Final taxes and fees will be included in your receipt after your order is picked and delivered. Any changes to your order when it’s shopped could result in adjustments to the taxes and/or fees.

 

Can I save a form of payment for later use?

Yes. When checking out you will have the option to “Save to Profile.” When this is selected, it means the next time you go to check out, you won’t have to re-enter your credit card information.

 

What If I have a billing question?

For billing questions, please call our Customer Care Center at 833-769-4257.

 

What if I am tax exempt?

If you are a tax-exempt organization, please go to the retail location with your paperwork and we will make it right!

 

Do you have a minimum order amount, or what is your minimum order amount?

The minimum order amount for placing an order with myPicks is $40.00.