FAQ-Pickup

For more assistance call 833-769-4257 from 11:00AM-7:00PM, Monday-Friday and 9:30AM-6:00PM, Saturday.

If the customer care center is not open, please leave a message and we will get back to you.


PICKUP

 

What is your pickup service?

At mypicks, your order is delivered to a locker at designated times, with full temperature integrity totes for your frozen and refrigerated products. When you arrive during the designated window, you simply pull into the spot marked, "Pickup" and call the phone number on the sign. A store associate will come out immediately and put your groceries in your car for you, it's simple and easy!

 

Preferred Customer Contact Method: When you sign up or sign in to myPicks, and are ready to place your order, you will be asked what your preferred contact method is. You can select whether you would like to receive SMS text alerts or emails. The emails or SMS texts alerts will inform you of the progress of your order, from creating your order and through the process until your order is ready for pickup.

 

How much does Big Y myPicks pickup cost?

Our online prices are exactly the same as our in-store prices and there is no fee to have your order shopped and ready for pickup. Additionally, you will have access to our great Big Y prices, as well as loaded myBigY offers and digital coupons. We do not accept tips.

 

How do I place an order for pickup?

Orders can now be placed directly on myPicks.com as soon as you sign in or sign up for a myBigY account. Once you have an account, load your digital coupons and myBigY offers before navigating to myPicks and start shopping!

Once you have finished shopping, simply checkout with whatever method you choose, and click on ‘place order,’ after selecting a time slot and a day for pickup.

 

What products are not available for pickup?

         The below items will not be available at this time:

         Alcohol (exceptions apply, see below)

  • Pharmacy prescription
  • OTC drugs / products where ID is required
  • Catering
  • Market Café subs, pizza, hot & cold food bars
  • Special order products (e.g. custom cakes)
  • Gift cards
  • Postage Stamps

         Alcohol is available in some of our Massachusetts store locations, but this is not available for order via our online ordering platform. Feel free to stop in one of our Big Y locations that is offering alcohol to purchase directly. In Massachusetts, the following Big Y locations sell alcohol – Cooley St., Springfield, Franklin, Great Barrington, Greenfield, Holden, Northampton, Norwell and Wilbraham.

 

Can I purchase alcohol for pickup?

Currently, we are not offering Alcohol pickup for myPicks, but hope to do so in the near future. Please feel free to pickup your alcohol products at our Massachusetts stores until we roll out alcohol pickup!

 

Where can I pickup my order?

You can pickup your order from the pickup location you selected and listed in the order confirmation. After you place the order, you will receive an order confirmation via text or email, whichever you prefer. You'll get another text or email listing the pickup information as well as pickup hours (if applicable).

 

What are your locations for pickup?

myPicks is expanding quickly. Currently, we will be launching in our Chicopee location and quickly move to 9 other locations shown below for your convenience!

Chicopee, MA HUB - 650 Memorial Drive
Westfield, MA - 1 East Silver Street
Longmeadow, MA - 802 Williams Street
East Longmeadow, MA - 441 North Main Street
Ludlow, MA - 433 Center Street
South Hadley, MA - 44 Willimansett Street
Cooley St, Springfield, MA - 300 Cooley Street
Westfield, MA - 475 East Main Street
Wilbraham, MA - 2035 Boston Road
W. Springfield, MA - 503 Memorial Ave

 

 

Where does myPicks offer pickup?

Grocery pickup is only offered in select stores. Learn more here.

 

What are your pickup times?

Currently, we offer 11AM-1PM, 1AM-3PM, 3PM-5PM and 5PM-7PM. By mid-April, 2021, we will be expanding these times to offer 9AM-11AM and 7-9PM. There are plenty of spots available, so you will be able to pick up your order at a time convenient to you.

 

What are the curbside pickup hours?

The typical curbside pickup hours are between 11AM and 7PM for our initial availability, but will be expanding to offer pickup as early as 9AM and as late as 9PM! Available pickup windows can be viewed when “Pickup” is the selected shopping method. Pickup time can be changed by clicking on the top left location icon and then clicking “View Timeslots.”

We will be closed for Thanksgiving, Easter, and Christmas.

We will be closed for pickup orders on the morning after these holidays and open for the evening slots for pickup/delivery (when available) 1-3PM; 3-5PM; 5-7PM; and 7-9pm when that slot opens.

 

How far in advance can I place my order for pickup? What is the curbside pickup window?

Orders can be placed up to 3 days in advance and can be picked up in a two-hour timeframe, from 11:00AM to 7:00PM, Monday-Saturday. You can view available pickup times on myPicks.com.

 

How far in advance can I place my order for pickup? What is the pickup window?

Orders can be placed up to 3 days in advance and can be picked up in a two-hour window time frame from 11:00AM-7:00PM, Monday-Saturday. We will be expanding this service and our hours of operation as we move into the late spring, 2021.

 

What if I can’t make my pickup time?

Once you receive notification your order is ready for pickup, it can be picked up any time within the two hour window on the day you scheduled it for pickup. Pickup orders are kept in designated lockers to keep your groceries as fresh as possible. If you are going to be late, please call 883-769-4257 and our customer service representatives will get in touch with staff to either hold your order, or bring it back to our store.