FAQ-Membership and Accounts

For more assistance call 833-769-4257 from 11:00AM-6:00PM, Monday-Sunday.

If the customer care center is not open, please leave a message and we will get back to you.



Do you offer a pickup membership?

At myPicks, your pickup service is absolutely free! So, there is no need for a membership and no monthly fee. When you sign up, you must log in with your myBigY account to place your Big Y myPicks orders.


What is the benefit of having a myBigY account?

By becoming a myBigY member, you can enjoy a free pickup service, reduced service fees, and no price increases for busy/peak hours.


How do I sign up?

Sign up is easy! Simply go to bigy.com or download the myBigY app and enter your information to create an account, then you can navigate to myPicks and start shopping. Signing in with your myBigY account on myPicks allows you to enjoy all of the weekly sales and specials we offer, as well as the ability to redeem your loaded digital coupons and myBigY Offers.


What payment methods do you accept?

We accept all major credit cards and in the near future, will be able to accept EBT, SNAP, PayPal and Big Y gift cards as well.


How much does your pickup service cost?

Our pickup service is FREE at myPicks!


How much does Big Y myPicks pickup cost?

Our online prices are exactly the same as our in-store prices and there is no fee to have your order shopped and ready for pickup. Additionally, you will have access to our great Big Y prices, as well as loaded myBigY offers and digital coupons. We do not accept tips.


What if I have an account question?

You can set up your account by going on bigy.com or download the myBigY app, and then navigating to myPicks.bigy.com. If you already have an account, just sign in and you are on your way! If you are having difficulty with setting up your account, please call our customer care representatives at 833-769-4257 and we will be happy to assist you.


How can I tell if I am logged in?

If you are logged in, your name will appear on the upper right of the main sign in page, as a welcome! You can start shopping!