FAQ-Cancelling an Order

For more assistance call 833-769-4257 from 11:00AM-6:00PM, Monday-Sunday.

If the customer care center is not open, please leave a message and we will get back to you.



How do I cancel an order?

If you would like to cancel your order for any reason, please reach out to our Customer Service Center at 833-769-4257 or email us at myPicks@bigy.com and we will be happy to assist you in canceling your order. Please know that if your order is ready for pickup, we will need to process a refund, as your credit card will be charged when the order is completed

Do you charge a restocking fee?

If we are unable to deliver your order, or your order is canceled after we begin preparing it for delivery, you will be charged a restocking fee which is usually estimated at 15% or your order total. Additionally, cancelled orders containing specially requested items are subject to a restocking fee equal to 15% of those items as well.