Frequently Asked Questions

For more assistance call 833-769-4257 from 11:00AM-7:00PM, Monday-Friday and 9:30AM-6:00PM, Saturday.

If the customer care center is not open, please leave a message and we will get back to you.

 


GENERAL

 

What is the easiest way to shop on myPicks?

If you do not have a myBigY account, visit bigy.com or download the myBigY app to create an account. Once you have created your account, navigate back to myPicks and begin your shopping!

 

Do you offer delivery?

myPicks currently offers pickup, and will be expanding to offer delivery in the near future, meeting all of your shopping needs!

 

What time can I order up to to get next-day delivery?

myPicks allows you to order up until midnight the night before your order is delivered. As we expand, we will offer same day service. Once your order is submitted, it is immediately sent over for processing. If you have the need to add items to your order, you will need to place a second order and we will make every effort to merge them. If we are unable to do so, then you will get two orders.

In the near future, we will be able to allow you to modify your order a few hours prior to your pickup time. This feature is coming soon!

 

Can I get my order on the same day?

Currently, you can order up to midnight to get your order on the next day. myPicks will be doing same day service in the future.

 

How do I know my order has been placed?

To ensure your order has been placed, look for the order number to appear at the end of the checkout process. You will also receive an SMS text alert or email with your order number, depending on your preference, to confirm your order has been placed.

 

What departments do you have?

We have the following departments listed below.

  • Deli
  • Bakery
  • Meat
  • Baby and Childcare
  • Beverages
  • Baking needs and cooking
  • Bread and Bakery
  • Breakfast
  • Condiments and Sauces
  • Dairy
  • Deli
  • Frozen
  • Household
  • Meat
  • Personal Care
  • Pet Care
  • Produce
  • Prepared Foods
  • Rice, Grain, Pasta, Beans
  • Seafood
  • Snacks and Candy
  • Soups and Canned Goods

 

What if I want to order a platter or a deli tray for my party?

Simply call the store of your choice to speak directly with the Department Manager. For your convenience, download our order form!

 

What products are not available at myPicks?

Currently, we are not delivering pharmacy, alcohol, cigarettes, stamps, lottery tickets, Big Y gift cards or other gift cards. In the future, we will offer some of these services. Please go to the store for these services, we're delighted to assist!

 

Who is doing the shopping?

Big Y myPicks utilizes the most current robotics technology, as well as top personal ambassadors to pick your order for pickup. For Pickup, your order will be brought out and loaded into myPicks lockers until you arrive.

 

How far in advance can I place my order?

For convenience, you can place your order up to three days in advance.

 

Should I tip?

We appreciate your thoughtfulness, but our store associates are not permitted to accept tips at pickup.

 

Is your service available in my area?

Currently we are expanding, servicing the following zip codes: 

01056 - Ludlow
01095 - Wilbraham
01106 - Longmeadow
01085 - Westfield
01028 - East Longmeadow
01020 - Chicopee
01075 - South Hadley
01118 - Springfield
01013 - Chicopee
01033 - Granby
01036 - Hampden
01119 - Springfield
01109 - Springfield
01040 - Holyoke
01129 - Springfield
01007 - Belchertown
06035 - Granby
01104 - Springfield
01057 - Monson
06093 - West Suffield
01151 - Indian Orchard
06060 - North Granby
01089 - West Springfield
01034 - Granville
01001 - Agawam
01022 - Chicopee
01071 - Russell
06071 - Somers
01030 - Feeding Hills
06027 - East Hartland
01105 - Springfield
01050 - Huntington
01008 - Blandford
06026 - East Granby, CT
01107 - Springfield
01002 - Amherst
01080 - Three Rivers
01060 - Northampton
01073 - Southampton
01082 - Ware
01086 - Westfield
06078 - Suffield
01103 - Springfield
01011 - Chester
06070 - Simsbury
06090 - West Granby
01010 - Brimfield
01201 - Pittsfield
01062 - Florence
01101 - Springfield
01009 - Bondsville
01035 - Hadley
06096 - Windsor Locks
06095 - Windsor
01138 - Springfield
06076 - Stafford Springs
01079 - Thorndike
01301 - Greenfield
01029 - East Otis
06029 - Ellington
06002 - Bloomfield
01083 - Warren
06063 - Barkhamsted
01081 - Wales
01375 - Sunderland
01021 - Chicopee
06066 - Vernon Rockville
06790 - Torrington
06074 - South Windsor
01116 - Longmeadow
01373 - South Deerfield
06084 - Tolland
06081 - Tariffville
01521 - Holland
01041 - Holyoke
01098 - Worthington
06001 - Avon
01247 - North Adams
01585 - West Brookfield
06042 - Manchester
06016 - Broad Brook
06040 - Manchester
01004 - Amherst
06019 - Canton
01566 - Sturbridge
01238 - Lee
01092 - West Warren
01102 - Springfield
06098 - Winsted
01038 - Hatfield
01223 - Becket
06088 - East Windsor
01550 - Southbridge
01090 - West Springfield

 

If you do not see your area here, please email us at mypicks@bigy.com and we will let you know when we are in your area.

How can I follow my order?

You will be notified as your order progresses in production from the order being received to when it is ready for pickup. You will receive either SMS text alerts or emails, whichever method you choose for communication.

 

Can I give you my recycled bags?

Due to COVID-19, we are not accepting recyclable bags at this time. At myPicks, we do sell a variety of recycled bags for your convenience!

 

How do I review the status of my order?

You will receive either SMS texts or emails, depending upon the method of contact you choose. We will keep you informed as to the status of your order. We will ensure that your order will be ready for pickup during your two-hour window that you selected when you checked out.

 

Will I lose my cart if I leave the myPicks website?

At myPicks, your order will remain in your cart unless you delete your cookies. You can come back and continue your order at your convenience.

 

Can I designate products for substitution?

Currently, we do not have a substitution policy. With our fantastic technology, we will not have issues with out-of-stock products. And, in the unlikely event that a product is out-of-stock, it will show you that it is currently unavailable on the Website.