Frequently Asked Questions

For more assistance call 833-769-4257 from 11:00AM-6:00PM, Monday-Sunday.

If the customer care center is not open, please leave a message and we will get back to you.

 


GENERAL

 

What is the easiest way to shop on myPicks?

If you do not have a myBigY account, visit bigy.com or download the myBigY app to create an account. Once you have created your account, navigate back to myPicks and begin your shopping!

 

Do you offer delivery?

myPicks currently offers pickup, and will be expanding to offer delivery in the near future, meeting all of your shopping needs!

 

What time can I order up to to get next-day pickup?

myPicks allows you to place orders 24 hours a day 7 days a week.  You can order as far out as four days or as close as same day with an 8 hour turn around time.  For example, if you place your order by 9AM and it will be ready for pick up by 5PM. Once your order is submitted, it is immediately sent over for processing. If you have the need to add items to your order, you will need to place a second order and we will make every effort to merge them. If we are unable to do so, then you will get two orders.

In the near future, we will be able to allow you to modify your order a few hours prior to your pickup time. This feature is coming soon!

 

How do I know my order has been placed?

To ensure your order has been placed, look for the order number to appear at the end of the checkout process. You will also receive an SMS text alert or email with your order number, depending on your preference, to confirm your order has been placed.

 

What departments do you have?

We have the following departments listed below.

  • Deli
  • Bakery
  • Meat
  • Baby and Childcare
  • Beverages
  • Baking needs and cooking
  • Bread and Bakery
  • Breakfast
  • Condiments and Sauces
  • Dairy
  • Deli
  • Frozen
  • Household
  • Meat
  • Personal Care
  • Pet Care
  • Produce
  • Prepared Foods
  • Rice, Grain, Pasta, Beans
  • Seafood
  • Snacks and Candy
  • Soups and Canned Goods

 

What if I want to order a platter or a deli tray for my party?

Simply call the store of your choice to speak directly with the Department Manager. For your convenience, download our order form!

 

What products are not available at myPicks?

Currently, we are not delivering pharmacy, alcohol, cigarettes, stamps, lottery tickets, Big Y gift cards or other gift cards. In the future, we will offer some of these services. Please go to the store for these services, we're delighted to assist!

 

Who is doing the shopping?

Big Y myPicks utilizes the most current robotics technology, as well as top personal ambassadors to pick your order for pickup. For Pickup, your order will be brought out and loaded into myPicks lockers until you arrive.

 

How far in advance can I place my order?

For convenience, you can place your order up to three days in advance.

 

Should I tip?

We appreciate your thoughtfulness, but our store associates are not permitted to accept tips at pickup.

 

How can I follow my order?

You will be notified as your order progresses in production from the order being received to when it is ready for pickup. You will receive either SMS text alerts or emails, whichever method you choose for communication.

 

Can I give you my recycled bags?

You can return your bag in store or to an attendant during your next grocery pickup.

 

How do I review the status of my order?

You will receive either SMS texts or emails, depending upon the method of contact you choose. We will keep you informed as to the status of your order. We will ensure that your order will be ready for pickup during your two-hour window that you selected when you checked out.

 

Will I lose my cart if I leave the myPicks website?

At myPicks, your order will remain in your cart unless you delete your cookies. You can come back and continue your order at your convenience.

 

Can I designate products for substitution?

Currently, we are unable to provide substitutions.